FAQ

Frequently Asked Questions

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How long does shipping take?
We ship within 1–2 business days.  

Delivery times:  
- Within the EU: 2–5 business days  
- Outside the EU: 5–10 business days

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Can I return my order?
Yes, you may return your item within 14 days of delivery.  
Products must be unworn, unwashed, and in original condition.

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How do I start a return?
Send us an email with your order number and reason for return at info@palazzosartoria.com

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Can I exchange an item?
Yes, exchanges are possible if the item is still in stock.  
Please contact us and we’ll assist you with the process.

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Still have questions?
Visit our contact page we’re happy to help.